At iHeartChihuahua.com, we are dedicated to providing the best products and services for Chihuahua lovers. We want you to be fully satisfied with your purchase, but we understand that sometimes things may not go as expected. Please review our refund and returns policy below:
1. Returns
We accept returns under the following conditions:
- Time Frame: You may return items within 30 days of the delivery date.
- Condition: Items must be unused, unworn, and in their original packaging.
- Non-Returnable Items: Certain items are non-returnable due to hygiene and safety reasons, such as pet food, treats, grooming products, and personalized items.
To initiate a return, please contact our customer service at [customer support email] with your order number and the reason for the return.
2. Refunds
Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and the credit will automatically be applied to your original method of payment.
Important Notes:
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Sale items are final and cannot be refunded.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [customer support email] and we will provide instructions on how to proceed.
4. Shipping for Returns
To return your product, you will be responsible for paying the shipping costs. Depending on your location, the time it may take for your exchanged product to reach you can vary. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of receiving the product. We will work with you to resolve the issue by offering a replacement or refund as necessary.
6. Contact Us
For any questions or concerns about refunds, returns, or exchanges, please reach out to our customer service team at:
Email: [email protected]
We appreciate your trust and support in iHeartChihuahua.com and are committed to ensuring a smooth shopping experience for you and your Chihuahua-loving friends!